Privacy Policy

Introduction

Texas Facilities ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, call our service line, or communicate with us via SMS text messaging to request facility repair and maintenance services.

By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

Information We Collect

We collect information that you voluntarily provide to us, including:

Personal Information

• Contact Information: Name, phone number, and email address
• Facility Information: Business name, facility address, and type of facility (e.g., dental office, medical clinic)
• Service Request Details: Description of the repair or maintenance issue, urgency level, preferred scheduling, and any related photos or documentation you provide

Automatically Collected Information

• Device and Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website
• Communication Records: Records of phone calls and SMS messages exchanged with our service, including timestamps and content for quality assurance and service improvement
• Cookies: We use cookies and similar tracking technologies to improve your experience on our website

How We Use Your Information

We use the information we collect to:

• Connect You with Service Providers: Match your service request with qualified, vetted repair and maintenance professionals in your area
• Facilitate Communication: Enable service providers to contact you regarding your request and coordinate scheduling
• Process Your Requests: Understand your facility needs and ensure the appropriate service provider is assigned
• Improve Our Services: Analyze usage patterns to enhance our platform and user experience
• Communicate With You: Send service-related updates, confirmations, and important notices about your request
• Ensure Quality: Monitor and improve the quality of service providers in our network

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share your information only in the following limited circumstances:

With Service Providers

When you submit a service request, we share relevant information (contact details, facility location, and service needs) with qualified service providers in our network who may be able to fulfill your request. This sharing is necessary to connect you with the services you requested.

With Third-Party Service Providers

We may share information with vendors who help us operate our platform, including:

• Communication services (phone and SMS providers)
• Payment processors
• Analytics services
• Cloud hosting providers

These service providers are contractually obligated to use your information only to provide services to us and to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests
• To protect our rights, privacy, safety, or property
• To enforce our terms of service

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• While your service request is active
• For a reasonable period after service completion for follow-up and quality purposes
• As required by law or for legitimate business purposes

You may request deletion of your personal information at any time by contacting us (see "Contact Us" below).

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of receiving marketing communications (note: you will still receive service-related messages)
• SMS Opt-Out: Reply STOP to any SMS message to unsubscribe from text communications

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]